Scope Creep Policy

Return to the Client Area

1. Definition

‘Scope Creep’ in website and/or mobile app project management is when additional work, unplanned changes, continuous or uncontrolled growth of the project’s scope begin to increase after the project begins.

2. Project Scope

Your ‘Project Proposal’ and ‘Project Agreement’ specify the limits of the work we will carry out for you within your project.  You will have chosen a website package to reflect this.

3. How to Avoid Scope Creep

Once you request work outside of the original limits of the project you will become liable to pay for the additional work.

Each website package comes with a set number of hours for adding your content and images.  If you wish to avoid paying more, you should do the following:

  • adhere to our Full Terms & Conditions, Section 5 (i) third bullet point that states
  • Provide us with all the information and materials that we need to complete The Project.  Including, but not limited to, text, images and other information as and when we need it, in the format that we ask for and via the file sharing systems that we use.
  • read all of our Knowledge Base articles available to you.  In particular those about preparing content and images for the web.

4. Examples

  • We provide you with the image sizes required for you project.  You supply them in the wrong size, format and un-optimised for file size.
  • We tell you the images we require for the project and you get or expect us to find them for you.
  • You supply poor quality or unusable photography images that have not been enhanced to look bright on the web.
  • You supply non-final content via our online content form
  • You send content in other formats, such as Word documents.
  • You send us content with poor spelling, grammar and/or sentence structure.
  • You get us to add pages in addition to your agreed allocation.
  • You get us to add functionality over and above what was specified and agreed in the original scope of your project.
  • You select your template options for a non-custom project and then ask for them to be changed to other designs.
  • You send us images and text ‘drip by drip’ instead of all at once.
  • You select a non-ecommerce package and then ask us to put a shop on the website and/or mobile app.
  • You do not use the correct channels/tools we have given you for communication and support.

5. How the Above Will Consume Your Allocated Time

  • It takes more time than you might think to find, resize, optimise and enhance images.
  • It takes skilled time to correct content formatting errors and editing poorly written content.
  • Additional pages create site navigation alteration work.
  • Added functionality adds time for incorporating the new functionality and potential other site changes caused by this addition.
  • Not receiving content and images as requested means we have to spend time gathering, storing and organising it for later use.
  • Inefficient communication is detrimental to the smooth running and timing of a project.

6. Documents

This document must be read in conjunction with, and forms part of the complete The Agency’s policies and agreements:

  • Your Project Proposal
  • Your Client Agreement
  • Our Terms & Conditions
  • Our Operating System & Browser Policy
  • This Secure Password Policy
  • Our Information Security Policy
  • Our Service Level Agreement
  • Our UK GDPR Policy

This document was last updated in May 2022

Page Contents

Latest Articles

What Is Professional Web Design?

New Small Business Website Starter Package

Are You GDPR Ready?

View Our 
Our UK GDPR Policy

This site uses cookies; small text files that are placed on your device to help the site provide a better user experience. No personal information is collected.