Introduction
Here are the articles we have written that deal with many of our frequently asked questions and support issues.
Please use the category menu to the right to get to where you need to be as quickly as possible.
If there are any topics you would like us to cover please open a support request.
Moreover, if you still need help please please open a support request.
AfterCare
Client Incentives
We offer a range of client incentives from free business cards to financial rewards. Once you become a customer of ours you can take advantage
Transfer of a Domain to Our Servers
What is a domain name? A domain name is a website’s address or Universal Resource Locator (URL), its unique location on the internet. Only one
AfterCare Services List
Terminology We used several specific terms throughout this and other relevant documents. Services refers to the professional services described in your Client Agreement. Website refers
Email Instructions & Issues
How To Set Up Your New Email Addresses
Introduction When we set up a new email address for you we will supply you with the email address(es) and password(s). You can then use
Using The Webmail Facility
Introduction Your email accounts from us also come with a Webmail facility. Emails travel over the internet between servers. In general we tend to
Common Email Problems
Introduction There are usually five reasons why email accounts either do not work or stop working: There is a problem with the server The
Getting Lots of Spam Emails
Introduction Sadly we are all plagued by spam emails. An whatever steps we take, they still keep coming. Below we explain where spam comes from
Some Emails Are Not Received By The Recipient
Introduction Sometimes you may send an email to another person and they then contact you to say they have not received it. This does not mean
Preparing Content, Images & PDFs
Preparing Images & PDFs For The Web
Introduction During your project we will ask you for images to go on the new website and/or app. We recommend that website images should be
Preparing Images For Printing
Introduction Poorly formatted images will not look crisp and clear once printed. Therefore, we will have to spend time editing them, which is a
Writing Your UK GDPR Policy
Introduction We have created this summary document for our clients as an informative exercise only, using the resources mentioned below. In no way does
Understanding The Anatomy Of A Website
Introduction You may wonder whether it really matters what we call the different parts of a website? In some ways it does not. But
How To Prepare Content For A Successful Website
Introduction Designing and building your website is our job. We will even add the content for you during the build stages. However, what tends to
SEO & Marketing
How To Practice Simple SEO
What is SEO? SEO stands for Search Engine Optimisation, and is the process of optimising your website so that you appear as high as possible
Third Party Accounts
Google Maps Changes
Introduction In June 2018 Google made changes to the way it lets us use its maps on our websites. In true Google style it has
Using Facebook as a Business
Facebook Profiles Explained Facebook can be a very useful social media platform depending on your type of business. In general Facebook suits Business to Consumer
Creating an Email Newsletter Using Mailchimp
What is MailChimp? MailChimp is well established, highly respected and internationally trusted online newsletter creation software. Emails from MailChimp are less likely to be seen
Online Security
eCommerce
eCommerce Website Planning
What is eCommerce? In website terms eCommerce is the practice of selling on the internet, whereby customers add things to their basket and then checkout.
Completing the Machinery Stocks Form
Introduction Our ‘Completing the Machinery Stocks Form’ is used to gather the information that enables us to create your machinery stock products. As it is