Introduction

Here are the articles we have written that deal with many of our frequently asked questions and support issues.

Please use the category menu to the right to get to where you need to be as quickly as possible.

If there are any topics you would like us to cover please open a support card and select Type of Card as ‘feature request’.

Moreover, if you still need help please please open a support card and select Type of Card as ‘technical support’.

How To Set Up Your New Email Address(es)

  How To Set Up Your New Email Address(es) IntroductionWhen we set up a new email address for you we will supply you with the email address(es) and password(s).  You can then use the address(es) with your chosen email client e.g. Gmail, Outlook, Exchange, Apple Mail...

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Using The Webmail Facility

  Using The Webmail Facility Introduction Your email accounts from us also come with a Webmail facility. Emails travel over the internet between servers.  In general we tend to use email clients/programs to download and deal with the emails on the server.  This is...

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Common Email Problems

  Common Email Problems Introduction There are usually four reasons why email accounts either do not work or stop working: There is a problem with the serverThe email account is not correctly set up on the device it is being used onYour inbox is fullYour broadband...

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Some Emails Are Not Received By The Recipient

  Some Emails Are Not Received By The Recipient Sometimes you may send an email to another person and they then contact you to say they have not received it. This does not mean you necessarily have a problem with your emails, as the problem may lie with the...

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Understanding The Anatomy Of A Website

  Understanding The Anatomy Of A Website Introduction   You may wonder whether it really matters what we call the different parts of a website?   In some ways it does not.  But when we are working on a project with you it can help save a lot of confusion if we know we...

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How To Prepare Content For A Successful Website

  How To Prepare Content For A Successful Website IntroductionDesigning and building your website is our job.  We will even add the content for you during the build stages.  However, what tends to become the largest stumbling block for getting a project completed on...

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Using Facebook As A Business

  Using Facebook As A Business Facebook Profiles Explained Facebook can be a very useful social media platform depending on your type of business.  In general Facebook suits Business to Consumer (B2C) organisations best.  In other words, businesses that sell to...

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Transfer Of A Domain To Our Servers

  Transfer Of A Domain To Our Servers What is a domain name?A domain name is a website's address or Universal Resource Locator (URL), its unique location on the internet.  Only one website can 'live' at a particular domain, which is why sometimes a new business finds...

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eCommerce Website Planning

  eCommerce Website Planning What is eCommerce? In website terms eCommerce is the practice of selling on the internet, whereby customers add things to their basket and then checkout.An eCommerce website is different from a standard one because there is much more...

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How To Prepare Images For Printing

  How To Prepare Images For Printing Overview Learning how to prepare images for printing is time well spent as poorly formatted images will not look crisp and clear once printed. Please also name your images so that we know where they are intended to be placed within...

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AfterCare Support System

  AfterCare Support System Introduction   Welcome to our AfterCare support system for Web Design UK, Farmgear Marketing, On24 Web Design, Sustainable Travel UK and our other brand names. As ever we are always looking for ways to improve our services to you.  In...

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Formatting Images, Graphics and Logos

  Formatting Images, Graphics and Logos Introduction   Learning how to prepare images & PDFs for the web is time well spent as poorly formatted images can really slow your website down.  So please name your images very carefully as the image names can affect your...

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